GraphQL API
Organization API
Organization / Support

supportConversationCreateMessage

Create a message in a support conversation.

Arguments

3 arguments
id•ID!

ID of the support conversation.

stagedUrl•String

Staged URL.

bcc•[String!]

Email recipients to blind-copy.

body•String

Body.

cc•[String!]

Email recipients to copy.

isDraft•Boolean

Whether to save the resource as a draft.

status•SupportTicketStatus

Current status of the support message.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
to•[String!]

Primary email recipients.

type•SupportMessageType

Type of the support message.

CUSTOMERMESSAGENOTE
ticketId•ID!

ID of the ticket.

Possible return

bcc•[String!]

The bcc associated with this support message.

body•String!

Body of the support message.

cc•[String!]

The cc associated with this support message.

createdAt•DateTimeTz!

When the support message was created.

emailInReplyTo•String

Email in reply to of the support message.

emailMessageId•String

ID of the email message.

emailReferences•String

Email references of the support message.

fromEmail•String

From email of the support message.

fromName•String

From name of the support message.

hasOriginalEmail•Boolean!

Whether the original received email is available to load.

id•ID!

Unique primary key.

isDraft•Boolean!

Whether this support message is a draft.

originalHtml•String

The unmodified HTML body of the received email.

publishedAt•DateTimeTz

When the support message was published.

to•[String!]

The to associated with this support message.

type•SupportMessageType!

Type of the support message.

CUSTOMERMESSAGENOTE
updatedAt•DateTimeTz!

When the support message was last updated.

field•[String!]
message•String!