GraphQL API
Organization API
Organization / Support

supportTicketUpdate

Update a support ticket.

Arguments

2 arguments
id•ID!

ID of the support ticket.

assigned_to_user_id•ID

Assigned_to_user_id.

inboxId•ID

ID of the inbox.

priority•SupportTicketPriority

Priority.

HIGHLOWNORMAL
requesterOrganizationId•ID

ID of the requester organization.

snoozedUntil•DateTimeTz

Snoozed until.

status•SupportTicketStatus

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subject•String

Subject.

waitingSince•DateTimeTz

Waiting since.

Possible return

createdAt•DateTimeTz!

When the support ticket was created.

id•ID!

Unique primary key.

lastMessageAt•DateTimeTz

When the most recent message was sent.

priority•SupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL
snoozedUntil•DateTimeTz

Snoozed until of the support ticket.

status•SupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subject•String!

Subject of the support ticket.

ticketNumber•String!

Ticket number of the support ticket.

updatedAt•DateTimeTz!

When the support ticket was last updated.

waitingSince•DateTimeTz

Waiting since of the support ticket.

field•[String!]
message•String!