GraphQL API

Organization API

Organization / Support

supportTicketCreateLinks

Link resources to a support ticket.

Arguments

2 arguments

id•ID!

ID of the support ticket.

id•ID!

Unique primary key.

type•SupportTicketLinkType!

Type of the support ticket link.

ORDERPURCHASE_ORDERRETURN_REQUESTSHIPMENT

Possible return

createdAt•DateTimeTz!

When the support ticket was created.

id•ID!

Unique primary key.

lastMessageAt•DateTimeTz

When the most recent message was sent.

priority•SupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL

snoozedUntil•DateTimeTz

Snoozed until of the support ticket.

status•SupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED

subject•String!

Subject of the support ticket.

ticketNumber•String!

Ticket number of the support ticket.

updatedAt•DateTimeTz!

When the support ticket was last updated.

waitingSince•DateTimeTz

Waiting since of the support ticket.

field•[String!]

message•String!

mutation SupportTicketCreateLinks($id: ID!, $links: [SupportTicketLinkInput!]!) {
  supportTicketCreateLinks(id: $id, links: $links) {
    supportTicket {
      createdAt
      id
      lastMessageAt
      priority
    }
  }
}

Replace placeholder values and use the endpoint and bearer token for your PackCloud environment.