GraphQL API
Organization API
Organization / Support

supportTicketCreate

Create a support ticket.

Arguments

1 argument
inboxId•ID

ID of the inbox.

id•ID!

Unique primary key.

type•SupportTicketLinkType!

Type of the support ticket link.

ORDERPURCHASE_ORDERRETURN_REQUESTSHIPMENT
attachments•[SupportAttachmentInput!]

Attachments to include.

bcc•[String!]

Email recipients to blind-copy.

body•String

Body.

cc•[String!]

Email recipients to copy.

isDraft•Boolean

Whether to save the resource as a draft.

to•[String!]

Primary email recipients.

type•SupportMessageType

Type of the support ticket create message.

CUSTOMERMESSAGENOTE
priority•SupportTicketPriority

Priority.

HIGHLOWNORMAL
requesterOrganizationId•ID

ID of the requester organization.

status•SupportTicketStatusDefault: OPEN

Status after creating the ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subject•String

Subject.

Possible return

createdAt•DateTimeTz!

When the support ticket was created.

id•ID!

Unique primary key.

lastMessageAt•DateTimeTz

When the most recent message was sent.

priority•SupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL
snoozedUntil•DateTimeTz

Snoozed until of the support ticket.

status•SupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subject•String!

Subject of the support ticket.

ticketNumber•String!

Ticket number of the support ticket.

updatedAt•DateTimeTz!

When the support ticket was last updated.

waitingSince•DateTimeTz

Waiting since of the support ticket.

field•[String!]
message•String!