GraphQL API
Organization API
Organization / Support

supportTicket

Find a single support ticket.

Arguments

1 argument
id•ID

ID of the support ticket.

Possible return

email•String!

Email address

firstname•String!

First name

id•ID!

Unique primary key.

lastname•String!

Last name

locale•String!

Locale of the user

rights•[OrganizationRight!]!

The rights associated with this user.

full
timezone•String!

Timezone of the user

createdAt•DateTimeTz!

When the support ticket was created.

id•ID!

Unique primary key.

channel•SupportInboxChannel!

Channel of the support inbox.

EMAIL
createdAt•DateTimeTz!

When the support inbox was created.

forwardEmailAddress•String

Forward email address of the support inbox.

id•ID!

Unique primary key.

inboundEmailAddress•String!

Inbound email address of the support inbox.

isInternalOnly•Boolean!

Whether this support inbox is restricted to internal users.

name•String!

Name of the support inbox.

updatedAt•DateTimeTz!

When the support inbox was last updated.

lastMessageAt•DateTimeTz

When the most recent message was sent.

priority•SupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL
id•ID!

Unique primary key.

name•String!

Name of the support participant organization.

snoozedUntil•DateTimeTz

Snoozed until of the support ticket.

status•SupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subject•String!

Subject of the support ticket.

ticketNumber•String!

Ticket number of the support ticket.

updatedAt•DateTimeTz!

When the support ticket was last updated.

waitingSince•DateTimeTz

Waiting since of the support ticket.