Organization / Types/ Objects

ShipmentInvestigationUpdatePayload

The response for the mutation containing the result and user errors.

Fields

carrierReferencesMixed
documentTypeInvestigationDocumentType!
CLAIM_FORMDAMAGE_PHOTOSDISPATCHINVOICEMANIFEST_ACCEPTANCENON_RECEIPT_STATEMENTPACKAGING_PHOTOSPACKED_ITEMSPACKING_PHOTOSPROOF_OF_DELIVERYPROOF_OF_VALUEPURCHASE_INVOICERECIPIENT_PHOTOSALES_INVOICETRACKINGWEIGHT
isRequiredBoolean!
items[InvestigationEvidenceItem!]!
statusInvestigationEvidenceChecklistStatus!
AVAILABLEMISSINGREVIEW
idID!
isAutomationPausedBoolean
outcomeMixed
pendingActionsMixed
policySnapshotMixed
requiredDocuments[InvestigationDocumentType!]!
CLAIM_FORMDAMAGE_PHOTOSDISPATCHINVOICEMANIFEST_ACCEPTANCENON_RECEIPT_STATEMENTPACKAGING_PHOTOSPACKED_ITEMSPACKING_PHOTOSPROOF_OF_DELIVERYPROOF_OF_VALUEPURCHASE_INVOICERECIPIENT_PHOTOSALES_INVOICETRACKINGWEIGHT
barcodeString

Barcode of the shipment

brandBrand!

Brand linked to this shipment

canceledAtDateTime

When the shipment was canceled.

carrierCarrier!

Carrier used for the shipment

contentsShipmentContentConnection!

Contents of the shipment for customs

createdAtDateTimeTz!

When the shipment was created.

customerCustomer

Customer line linked to shipment

customsInvoiceNumberString

Invoice number for customs

customsShipmentTypeCustomsShipmentType

Shipment export type for customs

DOCUMENTSGIFTRETURNED_GOODSSALE_GOODSSAMPLE
deliveryAddressAddress

Delivery address of the shipment

eventsEventConnection!

Events related to this shipment

filesShipmentFileConnection!

Files of the shipment

idID!

Unique primary key.

insuranceAmountMoney

Amount for which the shipment is insured

investigationOptions[ShipmentInvestigationOption!]!

The kinds of investigation the carrier contact and shipping product are configured for, with what each asks for and any investigation that already exists. Types that are not configured are left out.

labelTypeString

Requested label type of the shipment

piecesShipmentPieceConnection!

Pieces of the shipment

piecesCountInt

Number of pieces

recipientAddressAddress

Recipient address of the shipment

referenceString

Reference of the shipment

returnAddressAddress!

Return address of the shipment

senderAddressAddress!

Sender address of the shipment

shippingPhaseShippingPhase

Shipping phase of the shipment.

shippingServiceShippingService

Shipping service

shippingServiceMethodShippingServiceMethod

Shipping service method

shippingStatusShippingStatus

Latest carrier shipping status of the shipment.

statusShipmentStatus!

Status of the shipment

CANCELEDCREATEDERRORGENERATEDGENERATINGPRINTEDREQUESTEDSHIPPED
ticketsSupportTicketAccessConnection!

Support tickets linked to this shipment

trackingCodeString

Tracking code of the shipment

trackingUrlString

Tracking url of the shipment

typeString!

Type of the shipment

updatedAtDateTimeTz!

When the shipment was last updated.

statusShipmentInvestigationStatus!
AWAITING_INFORMATIONREADYRESOLVEDWAITING_CARRIER
subjectGroupString!
assignedToUserUser

Assigned to user of the support ticket.

conversationsSupportConversationConnection!

The conversations associated with this support ticket.

createdAtDateTimeTz!

When the support ticket was created.

creditsSupportTicketCreditConnection!

All credits requested for this ticket, in every status.

eventsEventConnection!

What the support agent and staff did on the ticket: messages, claims, evidence reviews, handovers and takeovers. Only for the handling organization.

idID!

Unique primary key.

inboxSupportInbox!

Inbox of the support ticket.

investigationsShipmentInvestigationConnection!
lastMessageAtDateTimeTz

When the most recent message was sent.

linksSupportTicketLinkedResourceConnection!

The links associated with this support ticket.

mergedIntoSupportTicket

The ticket this ticket was merged into.

messagesSupportMessageConnection!

The messages associated with this support ticket.

organizationSupportParticipantOrganization!

The organization that owns and handles the support ticket.

prioritySupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL
requesterOrganizationSupportParticipantOrganization

Requester organization of the support ticket.

snoozedUntilDateTimeTz

Snoozed until of the support ticket.

statusSupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subjectString!

Subject of the support ticket.

ticketNumberString!

Ticket number of the support ticket.

updatedAtDateTimeTz!

When the support ticket was last updated.

waitingSinceDateTimeTz

Waiting since of the support ticket.

createdAtDateTimeTz!

When the tenant support ticket was created.

creditsCreditConnection!
idID!

Unique primary key.

inboxTenantSupportInbox!

Inbox of the tenant support ticket.

investigationsShipmentInvestigationConnection!
lastMessageAtDateTimeTz

When the most recent message was sent.

linksSupportTicketLinkedResourceConnection!

The links associated with this tenant support ticket.

mergedIntoTenantSupportTicket

The ticket this ticket was merged into, which always belongs to the same client.

messagesTenantSupportMessageConnection!

The messages associated with this tenant support ticket.

statusSupportTicketStatus!

Current status of the tenant support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subjectString!

Subject of the tenant support ticket.

ticketNumberString!

Ticket number of the tenant support ticket.

updatedAtDateTimeTz!

When the tenant support ticket was last updated.

typeShipmentInvestigationType!
ADDRESS_CHANGECARRIER_LOSTDAMAGEDLATE_DELIVERYRECIPIENT_NOT_RECEIVEDSTUCK_IN_TRANSITUNEXPECTED_RETURN
field[String!]
messageString!