Organization / Types/ Objects

SupportTicketCreateConversationPayload

The response for the mutation containing the result and user errors.

Fields

channelSupportConversationChannel!

Channel of the support conversation.

EMAILINTERNALTICKET
createdAtDateTimeTz!

When the support conversation was created.

idID!

Unique primary key.

edges[SupportMessageEdge!]!

A list of SupportMessage edges.

pageInfoPageInfo!

Pagination information about the list of edges.

messagesCountInt!

Messages count of the support conversation.

edges[SupportParticipantEdge!]!

A list of SupportParticipant edges.

pageInfoPageInfo!

Pagination information about the list of edges.

sourceSupportConversationSource

Origin of the conversation.

EMAILTICKET
subjectString

Subject of the support conversation.

targetEmailString

Target email of the support conversation.

assignedToUserUser

Assigned to user of the support ticket.

conversationsSupportConversationConnection!

The conversations associated with this support ticket.

createdAtDateTimeTz!

When the support ticket was created.

creditsSupportTicketCreditConnection!

All credits requested for this ticket, in every status.

eventsEventConnection!

What the support agent and staff did on the ticket: messages, claims, evidence reviews, handovers and takeovers. Only for the handling organization.

idID!

Unique primary key.

inboxSupportInbox!

Inbox of the support ticket.

investigationsShipmentInvestigationConnection!
lastMessageAtDateTimeTz

When the most recent message was sent.

linksSupportTicketLinkedResourceConnection!

The links associated with this support ticket.

mergedIntoSupportTicket

The ticket this ticket was merged into.

messagesSupportMessageConnection!

The messages associated with this support ticket.

organizationSupportParticipantOrganization!

The organization that owns and handles the support ticket.

prioritySupportTicketPriority!

Priority of the support ticket.

HIGHLOWNORMAL
requesterOrganizationSupportParticipantOrganization

Requester organization of the support ticket.

snoozedUntilDateTimeTz

Snoozed until of the support ticket.

statusSupportTicketStatus!

Current status of the support ticket.

AWAITING_REPLYCLOSEDOPENPENDINGRESOLVED
subjectString!

Subject of the support ticket.

ticketNumberString!

Ticket number of the support ticket.

updatedAtDateTimeTz!

When the support ticket was last updated.

waitingSinceDateTimeTz

Waiting since of the support ticket.

updatedAtDateTimeTz!

When the support conversation was last updated.

field[String!]
messageString!