SupportTicketConnection
A paginated list of SupportTicket edges.
Fields
cursorString!A unique cursor that can be used for pagination.
assignedToUserUserAssigned to user of the support ticket.
conversationsSupportConversationConnection!The conversations associated with this support ticket.
createdAtDateTimeTz!When the support ticket was created.
All credits requested for this ticket, in every status.
eventsEventConnection!What the support agent and staff did on the ticket: messages, claims, evidence reviews, handovers and takeovers. Only for the handling organization.
idID!Unique primary key.
inboxSupportInbox!Inbox of the support ticket.
investigationsShipmentInvestigationConnection!lastMessageAtDateTimeTzWhen the most recent message was sent.
The links associated with this support ticket.
mergedIntoSupportTicketThe ticket this ticket was merged into.
messagesSupportMessageConnection!The messages associated with this support ticket.
organizationSupportParticipantOrganization!The organization that owns and handles the support ticket.
requesterOrganizationSupportParticipantOrganizationRequester organization of the support ticket.
snoozedUntilDateTimeTzSnoozed until of the support ticket.
statusSupportTicketStatus!Current status of the support ticket.
AWAITING_REPLYCLOSEDOPENPENDINGRESOLVEDsubjectString!Subject of the support ticket.
ticketNumberString!Ticket number of the support ticket.
updatedAtDateTimeTz!When the support ticket was last updated.
waitingSinceDateTimeTzWaiting since of the support ticket.
endCursorStringThe cursor to continue paginating forwards.
hasNextPageBoolean!When paginating forwards, are there more items?
hasPreviousPageBoolean!When paginating backwards, are there more items?
startCursorStringThe cursor to continue paginating backwards.